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Help Center / Tracking Numbers
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Tracking Numbers:

Not all shipping methods offer package tracking during shipment, so you should confirm on our Shipping Methods & Rates that your selected method offers package tracking. After placing your order, we will email you with the tracking information once we receive it from the carrier. When reviewing your tracking information, remember that all orders are shipped from our facility near Pittsburgh, PA.

Tracking Numbers:

The carrier assigns tracking numbers at the time of shipment, but packages cannot be tracked through their website until 6pm ET on the day they are picked up from our facility. A tracking number will give you information including the time and date of every location your package passes through.

How to Locate your Package Tracking Information:

  1. Visit Your Account homepage.
  2. Locate your order in your Order History.
  3. Click on the Order Number. You will be able to view the complete information for that order.
  4. The tracking number will be listed in the 'Tracking' section just below the list of products on the order.
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